Returns and Cancellations

Return Policy
At Healthreef, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with your order, you can return or exchange items within 7 days of receiving your order, provided that the product is unused, unopened, and in its original packaging.

Important Note: If your product is damaged or incorrect upon arrival, we kindly ask you to provide video evidence of the unboxing process. Unfortunately, we are unable to process claims for damaged or incorrect items without this video proof.

 

Cancellation Policy
If you need to cancel an order, you can do so only if the order has not yet been dispatched. To cancel your order, simply go to My Account > My Orders, and select the 'Cancel' option for the relevant order. You will receive a confirmation about the cancellation status within 30 minutes.

For prepaid orders, the amount refund will be initiated within 24-48 business hours after the order is cancelled. After the refund is initiated, it may take additional time for the amount to reflect in your account as it is subjected to the terms and conditions of your financial institution or payment provider.

If the order has already been shipped or is in transit, cancellation will no longer be possible. If the order is refused upon delivery, we will issue a refund once the product has been returned to our warehouse.